What to Look For in a Home Cleaning Service?

Finding the right cleaning service can feel like a big decision—and it is. After all, you’re inviting someone into your home, trusting them with your space, your belongings, even your pets. You want a team that’s professional, reliable, and respectful—and ideally one that aligns with your values, too.

Whether you’re hiring help for a one-time deep clean or setting up regular service, a little research goes a long way. Here’s what to look for before you hand over your house keys.

1. Experience and Reputation Matter

A company’s track record says a lot. How long have they been in business? Do they have consistent reviews or repeat clients? Longevity often points to reliability, but newer businesses can still shine if their leadership and staff bring solid experience from previous roles.

Before booking, check Google, Yelp, and social media to see what others are saying. Great companies welcome reviews—because happy customers speak for themselves. And don’t forget word-of-mouth: sometimes your friends and neighbors know the best local teams around.

2. Know What Products They Use

If you share your home with kids or pets—or you simply prefer a greener lifestyle—this one’s important. Ask about the products and equipment the company uses. Are they eco-friendly? Free of harsh chemicals? Safe for hardwood floors and sensitive noses?

Many services will list their preferred cleaning brands or in-house formulas on their website. If they don’t, ask directly. A reputable company should be transparent about their cleaning process.

3. Understand What’s Included

Not all cleanings are created equal. Some companies handle everything from baseboards to blinds, while others stick to basic surface cleaning. Ask upfront about what’s included—and what’s not. Do they wash windows? Tackle pet hair? Clean inside the oven or refrigerator? Clarifying expectations before that first appointment helps you avoid surprises later.

4. Talk Scheduling and Access

Cleaning companies often work in time blocks rather than fixed appointment times. For example, they may say they’ll arrive between 9 and 11 a.m. on Tuesdays. Decide whether you’ll be home during cleanings or if you’re comfortable providing a key or access code. Most companies allow either, though they may request your presence for the first visit to review expectations together.

5. Ask About Pricing—Clearly

Cleaning prices can vary widely, but extreme lowball offers are often a red flag. Quality, professional cleaning takes time, training, and fair pay for staff.

Before the first cleaning, make sure you receive a clear, written quote with no hidden fees. Ask how pricing is determined—by square footage, hourly rate, or flat fee—and whether additional services cost extra.

6. Check for Bonding and Insurance

Accidents can happen, even with the most careful professionals. A legitimate cleaning company should be bonded and insured to protect both their employees and your property. If a service hesitates to provide proof, that’s your cue to keep looking.

7. Pay Attention to Professionalism

How a company communicates is often a preview of how they’ll clean. Do they respond to calls or emails promptly? Are they friendly, courteous, and clear about what to expect? Do they show up on time for your initial walkthrough? A team that treats you—and your home—with respect is worth keeping.

Finding a Cleaning Service You Can Trust

Choosing a cleaning service doesn’t have to be overwhelming. A little homework now can save you frustration later and ensure you find a team that truly fits your home and lifestyle.

If you live in the Asheville, NC area, we’d love to show you how easy—and refreshing—professional green cleaning can be. Call us at 828.505.7320 or contact us online to schedule your next cleaning with confidence.